Test period: payments on the site currently run in test mode. No real money moves through the site.
This policy explains when you get money back on Global Game. Refunds are paid back to the card you paid with. How long they take to show depends on your card issuer.
Event tickets
- You cancel your ticket
- Full refund, if you cancel at least 24 hours before the event starts (in your account, under Tickets). Later cancellations aren't possible.
- The organiser cancels the event
- Full refund of every ticket, straight away.
- The event didn't take place
- After the event every ticket holder votes whether it took place. If most vote that it didn't, every ticket is refunded in full. Votes not cast within 7 days count as "it took place".
- The event took place
- No refund. The ticket money goes to the organiser, less our 10% fee. If you had a problem with the event, contact the organiser first, then us.
- The organiser is banned
- Their upcoming events are cancelled and every ticket is refunded in full.
Questions
If you think a refund is missing or wrong, contact us with your username and the event concerned.